Mealeys Furniture - Substandard product

10 of 20 Mealeys Furniture reviews

Update added by user Dec 18, 2016

No call back from GUARDSMAN!That's a surprise.

Also, nothing from Mealys Furniture.I will never buy another piece of furniture from them again.

Original review posted by user Nov 18, 2016

I purchased a Lancelot recline leather couch and reclining king leather chair from Mealys Furniture in Whitehall, PA approximately 2 1/2 yrs ago.Now the leather is crackling all over the couch and chair and dye is coming off on my hand.

I had purchased the Guardsman protection plan to cover fabric problems for 5 years at the time I purchased the furniture. I submitted a claim to Guardsman who denied my claim and told me it does not cover substandard products, I.E.: leather breaking down, crackling peeling leather, or dye coming off leather.

I then called the Mealy's Extended Warranty Service who told me there is nothing they can do about it.Mealys willingly and knowingly sells poor product that it will later not stand by.

This review is a subjective opinion of a user.
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Customer service
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Product or Service Quality
Exchange, Refund and Cancellation Policy
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Advertised vs Delivered
Warranty
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  • What I liked
    • Sales staff were nice
  • What I disliked
    • Poor quality and unwillingness to stand by product sold

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$2325
Product or service
Mealys Lancelot Leather Couch And Chair
Review category
Furniture and Decor
review #957362 by

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