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1.0

Had a similar experience with Mealey's and their lies... This time it's the Oxford Valley store.

Was called tand told my sofa was "on the truck on the way to the warehouse." I could pay for it over the phone or pay for it in the store and then they'd schedule delivery. I went to the store and lo and behold they can't find my sofa. Don't know where it is. Have to wait til Monday to get answers.

They allegedly called the manufacturer and that they can't get it expedited to get to PA. According to Mealey's someone from the manufacturer accidently left the sofa off the truck. They would call the manufacturer daily and keep me updated... That was TWO weeks ago.

So I did my research and called the manufacturer and I was able to get more answers from them in 3 hours than Mealey's was able to get in two weeks. I called Mealey's and played dumb like I hadn't heard from anyone and as soon as I spoke to Chrissy who supposedly had emailed the manufacturer that day and told her the information I had obtained she apologized and said she was "embarrassed". If Dan and Chrissy at Mealey's had done their jobs they would have nothing to be embarrassed about. For my inconvenience, I was offered a $100 gift certificate but when that came it was only $75.

Still waiting on my sofa that I was told would be here first Mid March, then March 5th, now end of March. Not impressed.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Mealeys Furniture Cons: Incompetence, Poor customer service.

Location: Philadelphia, Pennsylvania

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Weโ€™re sorry to hear that your experience was less than ideal. At Mealeyโ€™s Furniture, we pride ourselves on our customer service and take all reviews seriously.

We appreciate the time youโ€™ve taken to write this review, and weโ€™d like to hear more about the situation. Please contact our customer service line directly at 215-736-****

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