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Bought furniture in November, 2012. Strange discoloring was happening after 2 weeks.

They allowed us to exchange the furniture for something different. It was a leather look polyester that we were exchanging. When looking for new, I stated I wanted something that was NOT going to fade and spot like the other. I had said I wanted REAL leather.

The closest set to the color we were looking for was listed as Bonded Leather. I questioned what Bonded leather was. The answer I received was that it was leather strips that were weaved together to make it even stronger than regular leather. When I asked many different times if it was going to lose color easily like the other, I was told no it wouldn't, every single time it was asked.

When I questioned why it was a few hundred dollars less than the regular leather I was told because that set was on sale at the time. I kept questioning the quality and kept getting back positive statements. We then purchased that set with the Guardsman Leather Protection Plan for 5 years. Within 6 weeks of having the new furniture, my husband sat next to me on the sofa and his belt hoop on the back of his pants wore the color down to black on the back cushion after 40 minutes of just sitting there with some movement back and forth.

We then noticed right below that was an apparent spill of some kind that dried and took some of the color out. It also made the back cushion stick to the bottom cushion like glue which ripped the material apart when we tried to separate it. Just last week the cat drooled on the bottom cushion of the sofa which left another large discoloration and tear mark where the 2 cushions stuck together. Mealeys had told us after the first incident that they will do nothing for us and if we wanted them to fix it, they would charge us.

Their insurance coverage that they carry through Guardsman has rejected the claim on the first 2 spots because they said it was normal wear that the one mark happened and the other was not covered because it's not a stain and it's not a tear, it's cracking and peeling.

I see it as a spill that took the color out of the sofa and a tear from the cheap material ripping after it stuck together and water wouldn't get it apart properly. No real leather should ever look like these spots do from the little that has happened.

Monetary Loss: $2487.

Location: Levittown, Pennsylvania

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Guest

Sounds to me like the discussion coloring from the belt loop was probably because too much porking, use your bed and stop whining.as far as cats, I love cats. Dead one's

Guest
reply icon Replying to comment of Guest-1046160

Don't you have anything else to do but come up with childish responses. I see your face when I look up the word *** in the dictionary.

Guest

Hi ClaireAJ. Thanks for your review.

It sounds like Guardsman are the same company I have been dealing with, through Multimaster Australia. They also sell the Gardsman leather protection plan warranty for accidental damage to leather furniture. They used the 'wear and tear' definition on me to get out of fixing accidental damage. Multimaster Australia are probably the worst company I have dealt with as they weasel out of paying up.

I do not believe any one would buy their product if they knew how much time would go into fighting them. I recommend contacting the company who sold you the warranty and asking for your money back.

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