Cheryl r Kck
map-marker Bensalem, Pennsylvania

I have a situation with your BensalemBranch with manager at that location

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I was there on Sunday evening at around 5pm

Or so o purchased a daubed m mattress when I had ask my sales girl about the additional off of my purchase which came to 533.52 which intotled me

To the 7500 dollars off she went to the manager which was Michael

Siminski m asked

Him

About this offer he told her that he took it off the bed price already but he couldn’t take it off the bed price because it wouldn’t equal up to the five hundred until I purchased the mattress also so I went over to explain to him that he didn’t take it off m when I asked him about him taken it off he said that he couldn’t n the. When I told him that the flyers in the store said85.00 off of 500.00 is remarkable was them don’t buy it cause ypir not getting the it off so I would

Like a response

From

The corporate office not only that’s not

The way I handle a matter as a store

Manager but he was willing to cause his sales girl a sale so if

Someone could

Give me a response

Call

So

I can talk

To

Someone

M have this issue addressed I appreciate it very much my phone number is 267-690-**** I work umtil300 pm my name is cheryl

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Reason of review:
Poor customer service
Dennis J Xfb
map-marker Falls, Pennsylvania

Purchased Furniture on 4/13; still awaiting delivery on 5/30.

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We had to call a couple weeks ago to inquire as to where our furniture was. We were told that they were awaiting the mirror. We asked them to deliver what they had last Friday. They did show up when promised, but had two left legs for our headboard. So they returned today, and the hardware was wrong. Can't get a straight answer re: resolution.
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Bernadette I
map-marker Tredyffrin, Pennsylvania

Terrible Experience/Kept none of their promises/commitments

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Spent a large amount of money at the Devon, PA location. "Kenny" from their NC office was working in PA. He made many promises on delivery in 3 weeks. I am now 8 weeks later and NONE of my furniture has been delivered. I'm now to the point of scheduling delivery on items that are sitting on the sales floor and the store has the audacity to only offer me 10% off. I paid top dollar for NEW furniture and am told I can only receive 10% off. Never again Mealey's. Lesson learned. Your customer service is horrific.
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Loss:
$12000
Reason of review:
Order processing issue

Preferred solution: Price reduction

Jane W Txc
map-marker Warminster, Pennsylvania

Absolutely the worst company.

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Order furniture 5/19/2018, wasn't delivered until August 27. It wasn't until the next day after seating in them we notice how defective they both were.

I called the very next morning and reported it. Mealey's wouldn't send anyone out to look at them. They said it would be a cost to them. We hired 2 independent upholsters to come and look at the chairs. They both wrote reports and I submitted them to customer service.

In late Oct. I contacted my credit card co. and submitted a dispute and they charged back my amount of the chairs. Well then I heard from them within 2 weeks. Mealey's finance dept. wrote a letter to CC co. saying I signed the original receipt says, No refund- No exchanges.

However, after many calls with both the CC co and Mealey's customer service they admitted furniture was defective and Dec. 5 new chairs were ordered. On that date I was told the new chairs would be delivered late Dec or early Jan. After several calls to them in late January, February, March I still don't have the chairs. I can't tell you how upset I have been over this. Customers should not be treated this way!!!!

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Cons:
  • This runaround for something delivered damaged
  • Customer service
Reason of review:
Poor customer service
Joanne B Rml
map-marker Maple Shade Township, New Jersey

Bad service

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I went to my sister's house yesterday in Mount Laurel Mealey's Furniture was supposed to be delivered two weeks ago which it wasn't and now my sister who is getting ready to start chemo and her husband has lost a toe so he's disabled Mealey's came yesterday and one of the slats for the bed was wrong my sister called Mealey's and they are supposed to bring it today if not my sister wants to cancel it and they told her she would have to pay a fee I will never ever recommend Mealey's Furniture to anyone and I hope they look at their reviews before they buy at the store thank you
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Reason of review:
Order processing issue
Racquel N
map-marker Maple Shade Township, New Jersey

Ordered a couch, promised 4 week delivery

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It's been 6 weeks and the couches are still being ordered...even though the store claims it's being liquidated. We called to check on order as we have been more than patient and were told we cannot cancel the order. Also, that they never give a time frame when furniture is available....like ok...who orders couches and just hoped they get delivered sometime in the next year? Very unhappy and still no couches.
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Anonymous
map-marker Maple Shade Township, New Jersey

Sale What Sale!

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We went to the Maple Shade location last Saturday looking for a sofa & loveseat. We were lured in by the 70% off Warehouse sale. We found a set we liked. It was in limited supply so I checked with the manufactures web site to see what other stores sold it. I found the exact same set at Boscov's. Mealeys everyday price was double, then they just slap a sale sign on everything to make you think you are getting a deal. The big sale was the same as Boscov's.
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Aleyah Rza
map-marker Falls, Pennsylvania

Lack of services

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I would like to return all the furniture I have just purchased.
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Aleyah Rza
map-marker Falls, Pennsylvania

Poor product, poor service poor customer service

Delivers broken furniture 3X. Then delivered wrong items. Call customer service and they never returned the phone call like they Promised.
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Brian M Gou
map-marker Warminster, Pennsylvania

Shop at your own risk

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Ordered 2500$ worth of furniture from Mealeys. It arrived but one barstool was chipped and damaged.

Driver noted damage on bill and said mealeys would replace it soon. one week goes by with nothing. call customer service and they tell me a claim has been submitted to saw ent in south carolina who will come out and repair. I did not damage it!

Saw calls and gives me an appt for two weeks later then calls the day before to tell me the repairman is sick and they will call me to reschedule within 48 hrs. 4 days later no call.

If you try to call customer service or saw be prepared to sit on the phone all day. I hope it was worth it to lose a customer and treat them like ***

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Cons:
  • This runaround for something delivered damaged
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous

Fraud with delivery and billing

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I have ordered furniture in jun 2018 and the key furniture was never delivered even after several months follow up. Now cancellation not done correctly and they took the full money of the order from the financing bank and not giving it back. Now i dont have the furniture i wanted but still need to pay for money i dont owe. Store as well as their call centers are useless and no support. Only option i have may be court case. Very bad.
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Anonymous
map-marker Maple Shade Township, New Jersey

Worst customer service ever!

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Bedroom set still not delivered! Since September 28th,will never shop there again and will tell everyone i know not too shop there!
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Reason of review:
Problem with delivery
Anonymous
map-marker Philadelphia, Pennsylvania

Mealy's Don't pay cash , use credit card .

Ordered in April. In August notified them of furniture defects.

Was very hard to contact and when we did we always received conflicting updates. A service rep came a month after initial complaint. He reported that it was a mfg. mistake and required replacement .

When nothing happened as he explained we called and they said case dropped. Raised h--- with them and they reviewed complaint. Said would reorder. Received a call that we would receive on October 10th.

It didn't so called back and they said employee didn't under stand and would be here in Nov. Had Credit card company involved . They gave me a full credit to my account.Mealey's replied would be delivered by end of Nov. and credit was removed from my account.Two days later Mealey's called and said delivery would be end of December.

I told them it was to be end of Nov. They said there record shows end of Dec. Again raised ??? to no avail.

I advised Credit card Co. of events and told them if not received by end of Nov. I will dispute again.

They very cooperative and said when notified they will see that I'm covered. Again don't pay Mealey's cash better yet don't shop there.

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F. E Npz
map-marker Bensalem, Pennsylvania

Warning find another furniture store

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July 8, 2018 purchased a flexsteel sleeper sofa and love seat paid $$$$. I wanted good strong quality furniture." In a nut shell", I have been given the run around by the Bensalem Pa store and the warehouse promises made by them not kept and one lie after another. STILL waiting on love seat it's Oct. 8, 2018. The couch been at the warehouse since July delivered that after waiting 12 weeks on Sept. 28, 2018. This is crazy!! Please, Please beware and find another store to spend your money this company cares nothing about customers. Read the reports at BBB I didn't until it was to late. Oh yes this was not a special order, a stock items only.
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Reason of review:
Problem with delivery
Piers Wuh
map-marker Bensalem, Pennsylvania

Terrible service

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Messed up order. Bought furniture from a mealeys liquidator that apparently travels on east coast- she lied to us- said we would get free adjustable base for mattress but then couldn’t get price we discussed with her so crossed it off order form, and never had us sign anything.

When we called to check on delivery date we find out sofa is on backorder- why wouldn’t we find that out when order was placed or wouldn’t someone notify us. If I didn’t call we wouldn’t know. Couldn’t get compensated in any way except for that free base- which we thought we were already getting only bc my husband had text messages to prove the sales girl Angela said it was included. Had to call many times and told they’d call us back and never did.

Then dan the manager mysteriously doesn’t work there anymore. Super shady for a business to work this way

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