Anonymous
map-marker Paterson, New Jersey

Mealeys Furniture - Review in Furniture and Decor category from Paterson, New Jersey

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I had a very bad experience at mealeys furniture store on Lincoln highway in PA. Don't go there!!!!!!!!!
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Reason of review:
Bad quality
2 comments
Guest

I had a very good one at Oxford Valley. All 3 Managers were very helpful (Dan, Ray and Bob) as all 3 were involved in helping me.

Furniture took a little longer then expected but everything turned out good! We will definitely be going back to Oxford Valley when we need more furniture!

Guest
reply icon Replying to comment of Guest-1257503

Yea… it's so nice when people take the time to say something good about a company. I worked there for years and truly they are an awesome bunch.

Sometimes bad things just happen. I know they would do everything in their power to assist their clients.

Wish more people would take a couple minutes to also say how pleased they've been. Why is it folks that we only bring up our negative experiences?

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Anonymous
map-marker Philadelphia, Pennsylvania

Lies, lies and more lies

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Had a similar experience with Mealey's and their lies... This time it's the Oxford Valley store.

Was called tand told my sofa was "on the truck on the way to the warehouse." I could pay for it over the phone or pay for it in the store and then they'd schedule delivery. I went to the store and lo and behold they can't find my sofa. Don't know where it is. Have to wait til Monday to get answers.

They allegedly called the manufacturer and that they can't get it expedited to get to PA. According to Mealey's someone from the manufacturer accidently left the sofa off the truck. They would call the manufacturer daily and keep me updated... That was TWO weeks ago.

So I did my research and called the manufacturer and I was able to get more answers from them in 3 hours than Mealey's was able to get in two weeks. I called Mealey's and played dumb like I hadn't heard from anyone and as soon as I spoke to Chrissy who supposedly had emailed the manufacturer that day and told her the information I had obtained she apologized and said she was "embarrassed". If Dan and Chrissy at Mealey's had done their jobs they would have nothing to be embarrassed about. For my inconvenience, I was offered a $100 gift certificate but when that came it was only $75.

Still waiting on my sofa that I was told would be here first Mid March, then March 5th, now end of March. Not impressed.

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Cons:
  • Incompetence
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

We’re sorry to hear that your experience was less than ideal. At Mealey’s Furniture, we pride ourselves on our customer service and take all reviews seriously.

We appreciate the time you’ve taken to write this review, and we’d like to hear more about the situation. Please contact our customer service line directly at 215-736-****

Anonymous
map-marker Bensalem, Pennsylvania

Don't buy the Guardsman Service warranty they try to sell

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The warranty is a nightmare to file. It's has to be mailed in for starters, then they want uploaded pics that don't upload.

I'm 3weeks in and finally got a confirmed email that they got my paperwork. The customer service rep told me don't worry about the photos, just print out the out lay diagram and mark where the damage is and send the manufacturers name and model number of the furniture. *(Did that).

The 3 week later call came and there saying they cant come out unless the photos get uploaded, which I informed her they are on Jpeg and still dont upload. delay tactic I'm sure and why i can only assume that this problem will go right next to the almost 1000 complaints against them

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Loss:
$200
Reason of review:
Damaged or defective

Preferred solution: Fixed. I bought the protection plan for peace of mind in case of damage. Now it seems like the royal run around.

Anonymous
map-marker Lansdale, Pennsylvania

Good experience

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I shopped most of the major furniture stores in the area for several months. Had a good experience at Bob's Furniture store shopping for beds--but the delivery was absolutely horrible--they contract that out to an inadequate company. The I finally found some Living Room furniture I liked at MEALEY'S online--called to find a store that had it in their showroom--went to that store--the transaction of ordering it was very quick and smooth--this was a Saturday morning...they offered to deliver that weekend with a mall upcharge--but we said Monday was fine--their delivery crew was very good, quick and efficient. My furniture seems to be of good quality..no problems so far in the few weeks we've had it.
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Pros:
  • Quick
  • Efficient service in store and delivery
Reason of review:
Fast order processing
Kevin Lsu

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Verified Reviewer
| map-marker Allentown, Pennsylvania

Lies, lies and more lies at Mealey's

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We purchased a new kitchen table and chairs at Mealeys. We were told it would be delivered on Friday and that we would receive a call Thursday night. We never received the call. Friday morning we called to find out our delivery window and were told that they forgot to tell the deliverer and that we would not receive the shipment that day. They told my husband that they would refund us the $89 delivery fee for the inconvenience and that we would receive it the next day before noon. We cleared our calendar Friday for this and now Saturday morning. With four kids in activities and other life functions going on this is quite the hassle. Several hours later they called and said that it was not good for them on Saturday. They would try to get it out now later on Friday. We waited all day, now changing plans a second time as they said they would not be out that day. The delivery finally came at 730 at night. We wasted 1.5 days. They called the next day to ask how everything was and we replied horrible for such a mix up and waste of our valuable time. I asked when and how we would receive our delivery fee back. They stated that since they did finally get it out to us (despite us moving appts several times) that they will now no longer will refund the delivery. Apparently our time means nothing to them. Then they lied and said they never made an error, so who is lying the delivery company or Mealeys, either way, not our fault. I called the store manager in Whitehall Pennsylvania and spoke with Ryan. Never did I deal with such an incompetent and rude individual. He said you are not getting it back period. I advised that we were going to purchase several other times there and he didn't care. I said it would be very interesting to get the word out there on how he treats their customers. He said he is not listening to this and hung up. Really, you hang up on a customer who wants more items from your store, really, the delivery is going to make a difference to you. Mealey's will not work with you at all. They don't care if you have your product, do not follow through with what they say, they lie to you and then disrespect you. I would never recommend Mealey's to anyone. What a bunch of liars and crooks. Way to go Mealey's. Ryan, you should not be working with the public at all as you have no people or problem solving skills.
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Loss:
$89
Cons:
  • Incompetence
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Same exact thing to me just got off the phone with a Manager he could care less that my daughters room is empty because I was promised I would have her furniture by Thanksgiving and it is now December 5th. He did not want to hear me and hung up on me and said have a good day! Never again

Guest

Funny, you sign anonymous, post almost a year later and still continue to lie. You're an ***, the claim value was for the delivery, the table and chairs were much more expensive.

I expect nothing less from you Mealeys.

If you want managers that curse, hang up on you and lie anonymously visit Mealeys, they will live up to your expectations.

Guest

Tell the truth you came in 15 minutes before closing when delivery was already closed we had a major snow storm starting at midnight that night and stores were closed the next day so there was no way to schedule your delivery and we jumped through hoops to get your furniture the day we promised and succeeded at that. We didn't give you a specific time for your delivery and considering the amount of money you spent we shouldn't have wasted our time

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Anonymous
map-marker Philadelphia, Pennsylvania

Bed Frame Review

Bought bed frame and box spring and mattress king sign frame under box spring is a disaster fell apart cheap workmanship will not hold two people so mad was not cheap
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Reason of review:
Bad quality
Anonymous
map-marker Maple Shade Township, New Jersey

Bad Furniture

Mealeys Furniture - Bad Furniture

In only three years the material on my imitation leather recliner has deteriorated beyond use. The response from Mealey's was that the piece of furniture is out of warranty, so there is noting that they could do. They stated that I should have purchased the extended warranty, it was tow months past that warranty, based on their other conversations it is most doubtful that having the extended warranty would have helped.

They had the nerve to offer my a $100.00 coupon, they actually tried to get another sale out of this problem.

I and my family were loyal customers who have spent several thousands of dollars on furniture at Mealey's, well they will not get one more dollar of sales from any of us, I strongly recommend anyone needing furniture to look instead at AMerican Signature.

Ted Hughes

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1 comment
Guest

I have the same problem. Bought an Hamilton leather sofa.

Peeled with in 3 years of use. They need to recall these sofa.

Hamdi Dmo
map-marker Levittown, Pennsylvania

Lied to about quality of furniture

Bought furniture in November, 2012. Strange discoloring was happening after 2 weeks.

They allowed us to exchange the furniture for something different. It was a leather look polyester that we were exchanging. When looking for new, I stated I wanted something that was NOT going to fade and spot like the other. I had said I wanted REAL leather.

The closest set to the color we were looking for was listed as Bonded Leather. I questioned what Bonded leather was. The answer I received was that it was leather strips that were weaved together to make it even stronger than regular leather. When I asked many different times if it was going to lose color easily like the other, I was told no it wouldn't, every single time it was asked.

When I questioned why it was a few hundred dollars less than the regular leather I was told because that set was on sale at the time. I kept questioning the quality and kept getting back positive statements. We then purchased that set with the Guardsman Leather Protection Plan for 5 years. Within 6 weeks of having the new furniture, my husband sat next to me on the sofa and his belt hoop on the back of his pants wore the color down to black on the back cushion after 40 minutes of just sitting there with some movement back and forth.

We then noticed right below that was an apparent spill of some kind that dried and took some of the color out. It also made the back cushion stick to the bottom cushion like glue which ripped the material apart when we tried to separate it. Just last week the cat drooled on the bottom cushion of the sofa which left another large discoloration and tear mark where the 2 cushions stuck together. Mealeys had told us after the first incident that they will do nothing for us and if we wanted them to fix it, they would charge us.

Their insurance coverage that they carry through Guardsman has rejected the claim on the first 2 spots because they said it was normal wear that the one mark happened and the other was not covered because it's not a stain and it's not a tear, it's cracking and peeling.

I see it as a spill that took the color out of the sofa and a tear from the cheap material ripping after it stuck together and water wouldn't get it apart properly. No real leather should ever look like these spots do from the little that has happened.

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Loss:
$2487
3 comments
Guest

Sounds to me like the discussion coloring from the belt loop was probably because too much porking, use your bed and stop whining.as far as cats, I love cats. Dead one's

Guest
reply icon Replying to comment of Guest-1046160

Don't you have anything else to do but come up with childish responses. I see your face when I look up the word *** in the dictionary.

Guest

Hi ClaireAJ. Thanks for your review.

It sounds like Guardsman are the same company I have been dealing with, through Multimaster Australia. They also sell the Gardsman leather protection plan warranty for accidental damage to leather furniture. They used the 'wear and tear' definition on me to get out of fixing accidental damage. Multimaster Australia are probably the worst company I have dealt with as they weasel out of paying up.

I do not believe any one would buy their product if they knew how much time would go into fighting them. I recommend contacting the company who sold you the warranty and asking for your money back.

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